by Gary E. Day, Sandra G. Leggat

Including perspectives from across various health sectors, Leading and Managing Health Services considers the fundamental leadership and management skills students need to successfully navigate change and innovation in health service settings. The second edition has been updated to reflect changes to the health services industry in recent years. Two new chapters on empathic leadership and leading and managing in the digital age cover concepts including compassionate care, digital health, artificial intelligence and telehealth. Each chapter includes definitions of key terms for easy reference, contemporary case studies to provide relevant industry perspectives and end-of-chapter reflective and self-analysis questions for deeper student engagement. Written by leading academics and industry experts, Leading and Managing Health Services provides students with practical skills to lead and manage in a wide range of healthcare settings, no matter where they sit in the organisational structure.